MORNE TRULAH ESTATE — The Ultimate Caribbean Getaway

Whether you are a honeymoon couple looking for privacy, or a family looking to relax and have everything done for you– The Morne Trulah Housekeeping Team will accommodate your every need or desire.   Housekeeping w0ill be there as much–or as little– as you would like.

Our aim is to make everything appear easy and carefree to you– while we beaver away invisibly in the background to keep everything looking and running in an idyllic manner.   We want you to be carefree and relaxed  throughout.  Enjoy and be charmed by Saint Lucia’s people and her beauty.  Just sit back and relax– and let our team of warm and caring housekeepers nurture you and cater for your every need and desire.  

Morne Trulah is permanently staffed with a team of professional housekeepers who have dedicated themselves to serving guests at the highest standard.  They recognise that you have travelled a long way to their beautiful island paradise.  They think of themselves as ambassadors of Saint Lucia and are genuinely interested in making sure that everything is exactly as you would like it to be.  Nothing is ever too much to ask.   They want to make and keep you happy, and to hold nothing but the best memories of your vacation.

Morne Trulah’s Housekeeping Team will manage all the household affairs, including laundry.  You need not lift a finger.

 

Upon rising each morning, the housekeepers will prepare juice, coffee, or tea for you while the Cook prepares your breakfast.  While you are in the kitchen, Housekeeping will come into your room to make your bed and tidy your bathroom.  Throughout the day they will keep you full stocked with towels.  And before they finish their day they will turn down your bed in preparation for a wonderful evening of rest.

 

Housekeeping is included in the price of the rental. 

 

Housekeeping is provided seven days per week between the hours of 8:30 – 16:00 hours. 

 

Typically we provide one full time housekeeper for every four guests so to keep everything  picture-prefect during your stay — while remaining as invisible as possible so as not to interfere with our guests’ enjoyment of the property.  It will seem as if magic elves popped into your room and cleaned and tidying without you noticing. 

 

And if you would prefer something to be done is a particular way, please do not hesitate to let your needs and desires be known.  Nothing is ever too much to ask!

 

_______________________

 With respect to COVID-19, The Morne Trulah Estate adheres to the following key cleanliness guidelines:

 

Support for guests —

•           Support good hand hygiene for guests and anyone involved with the property by providing sufficient hand sanitizer and antibacterial soap products at property entry points and key areas, and also encouraging handwashing regularly with water and soap for at least 20 seconds.

•           Implement social distancing policies during check-in and checkout, and during any interactions with guests, staff, and local community. When possible, encourage minimizing these interactions.

•           Recommend removing shoes when entering the property and leaving them at the entrance (if possible, outside).

•           Inform guests on how they can contribute in prevention, and actions to take if they identify symptoms (refer to WHO, CDC, and local government resources).

•           Providing cleaning and disinfecting products for guests to use, along with instructions; antibacterial handwash and additional personal hygiene products are also nice to have on hand for guests.

 

Cleaning and disinfection —

A. Equipment

Cleaning tools and personal protective equipment (PPE):

•           Cleaning equipment should be cleaned and disinfected before and after use to minimize the risk of contamination.

•           Cleaning products, personal protective equipment (PPE), and tools should be in good condition and supplied appropriately for the size and usage of the property.

•           Personal protective equipment (PPE) typically includes disposable single-use gloves, masks, and shoe covers, as well as reusable eye protection.

•           Any single-use equipment should be disposed of safely after use.

•           Cleaning equipment typically includes brushes, sponges, microfiber rags, and mops with replaceable heads.

•           All equipment should be fit for purpose and approved or recommended by the local authorities.

B. Cleaners and training

The considerations below apply to professional cleaners or anyone cleaning or maintaining the property:

•           Should be trained on how to use and care for and properly dispose of personal protective equipment (PPE)

•           Should be trained on properly using cleaning, disinfecting, and chemical products (e.g., germicides) and on safe waste disposal

•           Should always use fit-for-purpose PPE during the cleaning process

•           Single-use PPE should be safely disposed of to minimize risk of contamination

•           Should avoid touching their face during the cleaning process, as well as any unnecessary contact with surfaces, including personal belongings

•           Should implement enhanced hand hygiene (washing both hands and forearms for at least twenty seconds) before and after removing gloves

 

 

Cleaning and disinfection process —

A. General principles

•           Cleaning and disinfecting are two different steps in the overall process, and both are required to lower the risk of contamination. The CDC defines these as follows:

•           Cleaning removes germs, dirt, and impurities from surfaces or objects, by using soap (or detergent) and water to physically remove germs from surfaces. This process does not necessarily kill germs, but by removing them, it lowers their numbers and the risk of spreading infection.

•           Disinfecting kills germs on surfaces or objects. Disinfecting works by using chemicals to kill germs on surfaces or objects.  This process does not necessarily clean dirty surfaces or remove germs, but by killing germs on a surface after cleaning, it can further lower the risk of spreading infection.

•           Sanitizing lowers the number of germs on surfaces or objects. This process works by either cleaning or disinfecting surfaces or objects to lower the risk of spreading infection.

•           Prevent cross contamination by using specific equipment by area (room, bathroom, kitchen)

•           Plan the process to start with lowest risk areas (bedroom, living room) to highest risk areas (kitchen, bathroom)

•           Define a cleaning checklist to help ensure completion and keep records (these can be useful in case of guest complaints)

•           Ventilate the property during and after the process

•           If guests clean the property themselves, be ready to assess the results and the overall cleanliness of the property and implement a cleaning step if necessary, and a disinfection step in any case, as described below

B. Cleaning process

•           Clean with water and suitable detergent (WHO/CDC)

•           Use a detergent or soap and water, and leave to act for enough time, usually 3 to 5 minutes (WHO/CDC)

•           Rinse, dry, and wipe to remove all products

•           Clean and disinfect all cleaning equipment

C. Disinfection process

•           Disinfect using the appropriate chemical per area. Most common EPA-registered household disinfectants should be effective for disinfection. A list of EPA-approved products for use against SARS-CoV-2 (the virus that causes COVID-19) is available here. Additional resources are also available on the WHO and the CDC websites.

•           Follow manufacturer’s instructions for all cleaning and disinfection products utilized (concentration, application method and contact time, etc.). Additionally, diluted household bleach solutions (at least 1000ppm sodium hypochlorite) can be used if appropriate for the surface.

•           Follow manufacturer’s instructions for application, ensuring a contact time of at least one minute, and allowing proper ventilation during and after application. Check to ensure the product is not past its expiration date. Never mix household bleach with ammonia or any other cleanser. Unexpired household bleach will be effective against coronaviruses when properly diluted.

D. Prioritize high-touch surfaces such as:

•           Door handles

•           Controls and switches (e.g., light switches, cooking controls, television controls, fan pull chains)

•           Bathroom taps, toilet flush handles, toilet seats

•           Utensils, cutlery, and crockery

•           Furniture such as chairs, tables, and parts of the bed frames

•           Children facilities such as bunk beds, toys, or play equipment (if not removed from property)

•           Linen, including those that appear unused

•           Refuse, recycling bins, and any waste disposal containers

•           Cleaning equipment

•           Guest information, brochures, menus

E. Linen management

•            Minimize handling of used linen to minimize risk of contamination, particularly shaking it

•           Wash linen at highest temperature, and dry completely before storing

•           Clean linen should be stored and handled separately from used linen (and changed between stays)

•           Any other solid/bulk waste should be handled separately, and first

 

 

Additional guidelines

•           Implementing ways to check in and check out implementing social distance:

•           Self-check-in and checkout, not at an office

•           Contactless check-in and checkout (smart lock, keyless, app)

•           Implementing standard check-in and checkout times, and avoid early arrivals or late departures to minimize the possibility of disrupting the enhanced cleaning process

•           Communicating on minimizing non-essential interactions at property:

•           Encouraging guests to self-monitor for symptoms, follow advice from local authorities, and to seek medical assistance where possible/available

•           Encourage application of these guidelines to shared/public areas